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Accessibilities of Ontario Disabilities Act

Finding, Hiring and Supporting Team Members with Disabilities

Finding, Hiring and Supporting Team Members with Disabilities

1. Our Mission

The mission of SUNRIPE is to Delight and enrich our customers with fresh and unique signature products in a warm, welcoming and clean marketplace by an impassioned team.

2. Our Commitment


In fulfilling our mission, SUNRIPE strives to find, hire and support team members in a way that respects dignity and independence of people with disabilities. 


3. Recruitment

SUNRIPE shall post information about availability of accommodations for applicants with disabilities in its recruitment process. 


Applicants will be informed that accommodations will be available upon request for interviews, testing, and other selection methods.


Successful applicants will be made aware of SUNRIPE’s policies and support for accommodating employees with disabilities.


4. Informing Employees of Supports


SUNRIPE shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that consider an employee’s accessibility needs due to disability.


This information shall be provided to new employees as soon as practicable after they begin their employment and shall be updated for all employees whenever there is a change to the existing policies.


5. Accessible Formats and Communication Supports for Employees


Upon the request of an employee with a disability, SUNRIPE will consult with the employee to provide or arrange for the provision of suitable accessible formats and communication supports for:


  • information that is needed in order to perform the employee’s job; and

  • information that is generally available to employees in the workplace.


6. Workplace Emergency Response Information


SUNRIPE shall provide individualized workplace emergency response information to team members who have a disability if the disability is such that the individualized information is needed, and SUNRIPE is aware of the requirement for accommodation.  SUNRIPE shall provide the information as soon as possible after becoming aware of the need for accommodation.


If a team member who receives individualized workplace emergency response information requires assistance with it.  SUNRIPE shall provide the workplace emergency response information to a selected person by SUNRIPE to aid the employee with the employee’s consent.


SUNRIPE will review the individualized workplace emergency response information:


• when the team member moves to a different location in the organization

• when overall accommodation needs, or plans are reviewed

• when the employer reviews its general emergency response policies


7. Documented Individual Accommodation Plans


A written process for the development and maintenance of documented individual accommodation plans shall be developed for employees with disabilities. If requested, these plans shall include information regarding accessible formats and communication supports. If requested, the plans shall include individualized workplace emergency response information.


8. Return to Work Process


SUNRIPE shall have in place a documented return to work process for employees returning to work due to disability and requiring disability-related accommodations. This return to work process shall outline the steps that SUNRIPE shall take to facilitate the return to work.


9. Performance Management, Career Development and Advancement


SUNRIPE shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans when providing career development, performance management and when considering redeployment.

Customer Service Standard Policy



SUNRIPE is committed to providing good and services to people with disabilities, in compliance with the Accessibility for Ontarians with Disabilities Act.



All Persons who deal with the public on behalf of SUNRIPE, shall adhere by this policy.



The SUNRIPE commitment

  • To provide our goods and services to persons with disabilities, by accommodating their individual needs.

  • To give people with disabilities equal opportunity in accessing our goods and services.

  • Providing goods and services to people with disabilities

SUNRIPE is committed to serving its customers, including individuals with disabilities.

  1. Communication – when communicating with customers we take their disability into account.  We train our staff on how to communicate and interact with people with diverse types of disabilities.  This includes training staff on speaking slowly and clearly, listening intently, and repeating.

  2. Assistive Devices – All customers who use assistive devices are welcome, SUNRIPE employees are trained and familiar with assistive devices.

  3. Billing – SUNRIPE will provide invoices to all our customers, upon request we will provide an alternative invoice format.  We will answer any questions that may arise regarding the content of the invoice in person, by email or telephone.

  4. Support Persons – we welcome people with disabilities and their support person, all employees are trained on helping people with disabilities and their support persons.

  5. Notice of Disruption – any time a disruption occurs, we will provide customers notice entailing the reason for the disruption, the estimated duration, and a description of an alternative facility or service, if available.  In the event of planned disruption advanced notice will be provided.



Training of staff – Sunripe provides training to all its staff members on how to provide goods and services to persons with disabilities.

Sunripe Training Includes:

  • Reviewing the purpose of the Accessibilities for Ontarians with Disabilities Act, 2005 and the customer service standard.

  • How to communicate and interact with various types of disabilities

  • Interacting with persons using an assistive devise or support person

  • What the various types of assistive devices are

  • What to do if a person with a disability is having problems accessing SUNRIPES goods and services

  • SUNRIPES policies, procedures with respect to the customer service standard.


Sunripe will update its employee’s training when changes to policies and procedures occur.

Multi-Year Accessibility Plan


Our Commitment – In fulfilling our mission, SUNRIPE strives to treat all people in a way that allows them to maintain their dignity and independence.  We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.​

Click here for full multi-year accessibility plan.

Multi-year Accessibility Plan
Customer Service Standard Policy
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